Shipping policy

Shipping Policy

Welcome to AuroraNook! We’re committed to delivering your orders quickly and efficiently. Please review our shipping policy for details on how we handle and process orders.

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email.
  • You will receive another notification once your order has shipped.

Shipping Rates & Delivery

We offer multiple shipping options to meet your needs. Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

  • Standard Shipping: Delivery within 5-7 business days.
  • Express Shipping: Delivery within 2-3 business days.
  • Overnight Shipping: Orders placed before 12:00 PM will be delivered the next business day.

Please note that delivery times are estimates and can vary based on your location and external factors such as weather, holidays, or carrier delays.

International Shipping

We currently ship to the following countries:

  • Canada

International shipping times vary depending on the destination. Estimated delivery times will be provided at checkout.

  • Customs, Duties, and Taxes: AuroraNook is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your package with the tracking number provided.

Shipping Restrictions

  • We do not ship to P.O. boxes or military APO/FPO addresses at this time.
  • Certain products may have additional shipping restrictions due to regulations or shipping carrier limitations.

Delayed or Missing Orders

If your order is delayed, missing, or significantly late beyond the expected delivery window, please contact our customer support team at info@auroranook.com or call us at +1-437-6055502. We will assist you in tracking your package and ensuring that it arrives as soon as possible.

Damaged Items

In the unlikely event that your order arrives damaged, please contact us immediately at info@auroranook.com with your order number and a photo of the damaged product. We will arrange a replacement or refund.

Questions

If you have any further questions or concerns about our shipping policy, feel free to contact us at info@auroranook.com or call us at +1-437-6055502.

Shipping FAQs

How do I know if my order has been shipped?
You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Can I change my shipping address after placing an order?
We are happy to change your shipping address as long as your order has not been processed yet. Please contact us immediately at info@auroranook.com to make any changes.